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Delivering Excellent Technical Support for 20+ years

First Option (now Phoenix47) has been delivering independent technical support since 1996. What makes our service stand out is the mix of our passion for making technology work and our understanding of the difficulties that end-users face. With over 20 years of helping users stay on top of their systems, and 17+ years of assisting the FORD dealership community, we are the only independent provider of technical support services to FORD dealerships. You don't need to buy your DMS from us. We save you money and we give you flexibility. Scroll down to read more about our services to FORD dealers.

More about our other services

Our Services to FORD Dealerships

Approved support provider for FORD CDS systems

We can help you overcome issues faced when using FORD CDS systems, keeping you operational.

Independent Support Provider

We do not sell a DMS, and we support you whatever DMS you have. Being independent means we do not have an axe to grind, and we don't have any other agendas other than helping you keep your key FORD systems operational in your business.

Safe-guard your interests

We act for you. We have good relationships with FORD personnel, but we act for you.

Cost-effective

Our simple inclusive support comes at an beatable price. From only £0.55 p/day, you have the confidence that if something happens with your FORD CDS systems, you can reach out to someone for help.

Peace of mind you WANT to pay for

You never know when you need help. And you may not need it much or frequently. But you need it, it can suddenly become a P1 issue and your business is impacted or grinds to a halt. A support contract for your FORD CDS systems is surprisingly affordable.

Experience

We have been delivering CDS support to FORD dealers for 17 years. We know what problems occur, how to resolve them quickly and how to efficiently handle new issues.

Client Testimonials

Our Affordable Pricing

Not yet registered with us? Click here to register as a new supported dealer, then select a subscription.

FORD CDS
Support Subscription
Subscription Renewal

£27.50 / Month

  • Includes VAT @ 20%
  • Annual commitment £330
  • Paid monthly over 12 months
  • Convenient monthly payments
  • Unlimited support (see FAQ)
  • 24x365 support
Payment by Bank
Pay by Credit/Debit Card

FORD CDS
Support Subscription
Subscription Renewal

£260 / Year

  • Includes VAT @ 20%
  • Annual commitment £260
  • Paid at start of contract
  • Pay annually & get 2 months free
  • Unlimited support (see FAQ)
  • 24x365 support
Payment by Bank
Pay by Credit/Debit Card
Not yet registered with us? Click here to register as a new supported dealer, then select a subscription.

Frequently Asked Questions

01. What are the different service packages?

We will act as your single point of contact and speak to FORD directly on your behalf. We will deal with the relevant people instead of you having to make sometime multiple calls to the UK Dealer Assistance Centre (UK DAC). We provide support For issues such Logging in, Access to applications with in the Dealer Portal, Dealer code issues. Where possible, we will help to resolve the problem without having to contact FORD. Saving you time and keeping you operational. Naturally all interaction between us and FORD will be logged in our ticketing system.

Same service scope as above, but includes support for installation connectivity and configuration issues with Batch Communications Server (BCM) and Global Warranty Entry (GWE).

Same service scope as warranty claim submitting dealership above, but discounted for multiple dealership sites under the same ownership - multiple sites with suffix ending with AA.

02. What are the contract terms?

Each contract is 1 year duration. They will typically renew automatically each year so you are always supported. However you give cancellation notice at any time up to the day before the renewal date. So there is no lock-in.

Yes. Contact us for details and how to sign up for these.

You can cancel your current contract at any time. You will still be supported until the expiry date. Because the cost of the support service is averaged and support needs can often be 'front-loaded', there are no refunds on the current contract if cancelled part way through.

03. How do I sign up?

Select your preferred plan and just use the sign up buttons in the pricing table above for your chosen payment type. Full VAT invoices will be generated automatically and sent within 24 hours.

In order to register your dealership support, just visit our registration page and complete the form with business and payment details.

04. Payment Options

We recommend this as the most efficient and reliable payment process. This allows automatic renewals meaning you are always supported. We use the trusted GoCardless system to obtain your payment authorisation. We do not hold any of your bank details. Your contract is a 12 month contract, and is paid either in full at start of the contract, or by monthly payments. At the end of the contract, it will automatically renew unless you continue it, and a further annual or monthly payments will continue.

If you prefer to use debit or credit card or business purchasing card, we use the Stripe authorisation process. We do not hold any of your card details. Your contract is a 12 month contract, and is paid either in full at start of the contract, or by monthly payments. At the end of the contract, it will automatically renew unless you continue it, and a further annual or monthly payments will continue.

05. Getting support

Just give us a call on 0333 900 1145. We will take all details and solve your issue as fast as possible.

Send an email to . Please ensure you provide your Dealer Code, your dealership name and full details of the problem. Missing information will slow down resolution, so please be as complete as reasonably possible. We will get back to you promptly.

We adopt an Acceptable Use Policy. We do not artificially restrict support by number of tickets or time spent.

06. Support Hours

We are here for you 24x365. So call when convenient to you. Bear in mind that if we need to interact with FORD CDS teams, we are restricted to their operating hours. FORD CDS teams normal hours are UK business hours excluding Weekends and bank holidays.

07. Company

We have been delivering independent technical support fpr FORD CDS since 2000 under the name First Option Technical Support. On 9th September 2020 the business operations were acquired by Phoenix47 and now trade under that name. However all contact details remain the same, and the service continues to be delivered by the same team that you know and love.

Contact Us

Questions ? Let us know and we'll be back as fast as we can.

Copyright 2017 © Phoenix47 Ltd.
(formerly First Option Technical Support)


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